500+
Voice calls handled monthly
1,000+
Chat conversations handled monthly
70%+
Cases resolved without a human
95%+
AI adoption
Voice and chat combined, on one data layer. Adoption from sentiment analysis of live conversations.
From first call to a working system in weeks, not months.
Discovery call
Thirty minutes about your store, your tools and what costs you the most time. You leave with an honest assessment — even if the answer is “not yet”.
Data audit
We look at your catalog, orders and customer conversations. We show you exactly which cases AI can take over and what it will save.
Pilot
A small, fixed-price deployment on one channel — usually chat or phone. Live in 2–4 weeks, measured against your real numbers.
Scale
When the pilot proves itself, we connect more channels and more of your data. You always know the price before we start.
All channels in one inbox, and AI that actually handles customer cases.
Connect WhatsApp, Allegro, email, and your phone line in one system. Our AI drafts ready replies from your order and customer data, and your team just approves them.
Already have a platform? We add just the AI layer on top of it.
The report you need. Just ask for it.
Connect the platform to Claude, Codex, or any AI agent over MCP and ask in your own words. No dashboard to build. You ask, you get the answer.
Claude
connected to SyntropicOmni over MCP
What did customers contact us about most last month?
Last month your team handled 726 conversations. Here it is by topic:
Returns are up 18% on the month before, mostly sizing on two product lines.
We build AI for ecommerce
We design and deploy AI systems that support sales, customer service, and operations — connecting language models with product catalogs, order systems, CRMs and telephony. The goal is simple: help ecommerce teams sell more and serve customers faster.
01
Marek Zieliński
Founder & Engineer
02
Piotr Kowalczyk
Engineer
03
Katarzyna Wiśniewska
Customer Success Manager
04
Tomasz Lewandowski
Strategy & Partnerships
For twenty years the same team has built systems that get customer enquiries to the right person.
VECTORLENS Sp. z o.o.
KRS 0001190119 · NIP 8722455725 · REGON 542524203
1
Will AI answer in our tone of voice?
Yes. We train the system on your past replies, product descriptions and guidelines. It writes like your best support agent — and you approve the style before go-live.
What happens when the AI doesn't know the answer?
It says so and hands the conversation to a human, with a summary of what was discussed. It never guesses about orders, prices or policies.
Do we need to change our store platform?
No. We connect to what you already run — Shopify, WooCommerce, Shoper, PrestaShop, Allegro, Base.com and others. Your team keeps working in the tools they know.
How long does a deployment take?
A first pilot is usually live in 2–4 weeks. Larger suites roll out in stages over 2–3 months, each stage with its own fixed price.
Is our customer data safe?
Yes. Data stays in the EU, processing is covered by data processing agreements, and we never use your data to train models for other clients.
What does it cost?
Every engagement has a fixed price published on our offerings page — from a one-off audit to a monthly AI suite. No hourly billing, no surprises.
Let's see where AI makes sense in your store.
Thirty minutes, and an honest answer on where to start.
"A dependable provider of telecoms solutions. The only one of the VoIP operators we approached that explained its offer in plain terms. Recommended."
Book a call about your store
15 minutes online, with the founder
- —You tell us your setup and what you want to fix
- —We tell you whether we can help and where to start
- —We agree the next step: a quote, a review or nothing
Free, no commitment · info@syntr0p1c.com